Privacy policy

Privacy Policy

Last updated: 23 September 2026

This Privacy Policy explains how Eeasy Store collects, uses, shares, and protects your personal information when you visit eeasystore.com, place an order, contact us, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase information
• Payment confirmation details
• Customer support communications
• Device and browser information
• IP address
• Website usage data
• Cookies, pixels, and similar tracking information

We may also receive information from service providers that help us operate our business, including Shopify, payment processors, fulfilment partners, shipping carriers, analytics providers, and advertising platforms.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Process payments
• Provide shipping and tracking updates
• Provide customer support
• Handle returns, refunds, replacements, and disputes
• Prevent fraud and protect our store
• Improve our website, products, and customer experience
• Analyse website performance and customer behaviour
• Measure advertising performance
• Provide relevant advertising where permitted
• Send marketing communications where permitted
• Comply with legal, tax, accounting, regulatory, or contractual requirements

3. Payments

Payment information is processed by our payment service providers.

Eeasy Store does not directly store complete payment card details where those details are processed securely by third-party payment providers.

Your payment provider may collect and process information according to its own privacy policy.

4. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, and similar technologies to:

• Operate and secure our website
• Remember customer preferences
• Analyse website traffic
• Understand how visitors interact with our store
• Measure marketing and advertising performance
• Prevent fraud
• Improve our services

Your browser may allow you to block, remove, or restrict cookies.

Please note that disabling certain cookies may affect the functionality of our website.

5. Advertising and Analytics

We may use analytics and advertising services to better understand website activity and measure the effectiveness of our advertising.

These providers may receive information such as your device information, IP address, browsing activity, website interactions, and purchase-related events where permitted by applicable law.

Depending on your location, you may have rights to limit certain types of targeted advertising or data sharing.

6. How We Share Personal Information

We may share personal information where reasonably necessary with trusted service providers that help us operate our business, including:

• Shopify
• Payment processors
• Fulfilment partners
• Shipping and logistics providers
• Customer support providers
• Analytics services
• Advertising and marketing platforms
• Technology and hosting providers
• Professional advisers where necessary

We may also disclose information where required by law, to prevent fraud or abuse, protect our legal rights, or in connection with a business transfer or reorganisation.

7. International Data Processing

Eeasy Store operates an international online store and may work with service providers located in different countries.

As a result, your personal information may be processed or stored outside your country of residence.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Fulfilling orders
• Providing customer support
• Maintaining transaction records
• Preventing fraud
• Resolving disputes
• Meeting legal, tax, and accounting requirements

Retention periods may vary depending on the type of information and applicable requirements.

9. Data Security

We use reasonable administrative, technical, and organisational measures to help protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of your information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Exercise rights relating to certain targeted advertising or data sharing activities

These rights may be subject to legal limitations or exceptions.

To submit a privacy request, contact us at support@eeasystore.com.

We may need to verify your identity before completing certain requests.

11. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time using the unsubscribe link included in the email.

You may still receive non-promotional communications relating to your orders, transactions, customer support requests, or account activity.

12. Children’s Privacy

Our services are not intended for children who are not legally permitted to make online purchases in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy, security, or content practices of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements, or privacy practices.

Any updated version will be posted on this page with the revised “Last updated” date.

15. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information:

Eeasy Store
Email: support@eeasystore.com
Website: eeasystore.com