Refund policy

30-Day Return, Refund & Replacement Policy

Last updated: 23 September 2026

At Eeasy Store, we want you to shop with confidence. Eligible purchases may be returned within 30 days of delivery, subject to the conditions outlined below.

1. 30-Day Return Window

To request a return, please contact us at support@eeasystore.com within 30 days of the date your order is marked as delivered.

To be eligible for a standard return, the item must be unused, unworn, unwashed, unopened where applicable, in its original condition, and returned with its original packaging and any hygiene or protective seals intact.

2. Hygiene-Sensitive & Personal-Use Products

For health, hygiene, and safety reasons, personal-use or hygiene-sensitive products, including oral-use products, cannot be returned once they have been opened, used, worn, fitted, tested, or otherwise exposed to personal use.

This restriction does not apply where the item is defective, damaged on arrival, incorrectly supplied, or where applicable consumer law provides otherwise.

3. Defective, Damaged or Incorrect Items

If your order arrives defective, damaged, incomplete, or incorrect, please contact us as soon as possible at support@eeasystore.com.

Please include:

• Your order number
• A clear description of the issue
• Clear photos or video showing the product and packaging

Once the issue has been verified, we may provide an appropriate resolution such as a replacement, reshipment, partial refund, or full refund depending on the circumstances.

4. Change of Mind, Fit or Personal Preference

Unused and unopened eligible items may be returned within the 30-day return window.

Once a hygiene-sensitive or personal-use product has been opened, used, worn, fitted, or tested, it is not eligible for a return solely because of change of mind, fit preference, colour preference, or personal expectations.

5. Return Authorisation

Please contact us before sending any item back.

Approved returns will be provided with return instructions and the appropriate return destination. Items returned without prior approval may not be accepted or processed.

6. Return Shipping Costs

For approved change-of-mind returns, return shipping costs are generally the customer’s responsibility.

If we confirm that the item was defective, damaged on arrival, or incorrectly supplied, we will provide an appropriate resolution and may cover reasonable return shipping where required.

Original shipping charges, if any, are non-refundable unless required by applicable law or unless the return resulted from our error.

7. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after the refund has been processed for it to appear in your account, depending on your bank or payment provider.

8. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at support@eeasystore.com.

We will do our best to assist before processing or fulfilment begins, but we cannot guarantee cancellation once an order has entered fulfilment or has already shipped.

9. Shipping & Address Issues

Customers are responsible for providing complete and accurate delivery information.

If a parcel cannot be delivered because the address provided was incorrect, incomplete, or inaccessible, additional reshipping costs may apply.

10. Chargebacks & Disputes

If there is a problem with your order, please contact us first at support@eeasystore.com so we can investigate and provide an appropriate resolution.

Nothing in this policy limits any lawful rights you may have with your bank, payment provider, or under applicable consumer law.

11. Contact Us

For all return, refund, replacement, or order-related enquiries:

Eeasy Store
Email: support@eeasystore.com
Website: eeasystore.com