Shipping policy

Shipping Policy

Last updated: 23 September 2026

At Eeasy Store, we aim to provide reliable and transparent international shipping. Please review the information below before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time.

During high-volume periods, promotions, public holidays, or unexpected operational delays, processing may take slightly longer.

2. Estimated Delivery Time

Typical international delivery after dispatch is approximately 7–15 business days.

Some destinations may receive orders sooner, while remote areas, customs clearance, carrier delays, weather conditions, or other circumstances outside our control may result in longer delivery times.

Delivery estimates are not guaranteed delivery dates.

3. Tracking Information

When tracking is available, tracking details will be provided after your order has been dispatched.

Please allow approximately 1–3 business days after receiving your shipping confirmation for tracking information to begin updating.

4. Multiple Parcels

Orders containing multiple items may occasionally be shipped in separate parcels.

If this happens, the parcels may arrive on different dates even though they were placed under the same order.

5. Shipping Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

Customers are responsible for providing the correct:

• Full name
• Street address
• Apartment or unit number, where applicable
• City
• State or region
• Postal or ZIP code
• Country
• Contact details

If you notice an address error after placing an order, contact us immediately at support@eeasystore.com.

We will do our best to make changes before fulfilment begins, but we cannot guarantee that an address can be changed once the order has entered processing or has already shipped.

6. Failed, Refused or Returned Deliveries

If a parcel is returned, refused, or cannot be delivered because of:

• An incorrect or incomplete address
• Customer unavailability
• Failure to collect the parcel
• Refusal of delivery
• Other customer-related delivery issues

Additional reshipping charges may apply.

7. Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

• With household members
• With neighbours
• With building reception or management
• Around your delivery location
• With your local postal service or shipping carrier

If the parcel still cannot be located, contact us at support@eeasystore.com and we will review the situation.

Where appropriate, we may request supporting information from the carrier before providing a replacement or other resolution.

8. Customs, Import Duties and Taxes

International orders may be subject to import duties, customs charges, taxes, brokerage fees, or other local fees imposed by the destination country.

Unless clearly stated otherwise at checkout, these charges are the customer’s responsibility.

Customs processing may also cause delivery delays and is outside our direct control.

9. Lost Shipments

If your tracking has not updated for an extended period or your parcel appears to be lost in transit, contact us at support@eeasystore.com with your order number.

We will review the shipment with the relevant fulfilment or shipping partner and determine an appropriate resolution based on the circumstances.

10. Damaged Shipments

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number
• Clear photos of the damaged item
• Clear photos of the packaging
• A brief description of the issue

Once verified, we may provide a replacement, reshipment, partial refund, or other appropriate resolution.

11. Shipping Charges

Any shipping charges shown at checkout will apply to your order.

Where Eeasy Store offers a free shipping promotion, no standard shipping charge will be added for eligible orders.

Any customs duties, taxes, or local import charges remain separate unless explicitly stated otherwise.

12. Contact Us

For shipping, tracking, delivery, or address-related enquiries:

Eeasy Store
Email: support@eeasystore.com
Website: eeasystore.com