Terms of service

Terms of Service

Last updated: 23 September 2026

This website is operated by Eeasy Store. Throughout the website, the terms “we”, “us”, and “our” refer to Eeasy Store.

By visiting our website, purchasing a product, or using any part of our services, you agree to these Terms of Service together with any policies referenced on our website.

Please read these Terms carefully before using eeasystore.com.

1. Online Store Terms

By using our website or placing an order, you confirm that you are legally permitted to enter into a purchase agreement in your jurisdiction.

You must not use our website, products, or services for any illegal or unauthorised purpose.

You must not transmit viruses, malicious code, or any material intended to damage, disrupt, or interfere with our website or services.

2. General Conditions

We reserve the right to refuse service, limit access, or cancel transactions where reasonably necessary, including in cases involving suspected fraud, misuse, unlawful activity, payment issues, or violation of these Terms.

We may update, modify, suspend, or discontinue parts of our website or services at any time where reasonably necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, features, colours, dimensions, pricing, and other information displayed on our website are accurate.

However, minor differences may occur because of:

• Screen or device displays
• Product manufacturing variations
• Packaging updates
• Supplier changes
• Photography or lighting differences

Unless expressly stated otherwise, products sold for cosmetic, personal-use, or wellness purposes are not intended to replace professional medical, dental, or healthcare advice, diagnosis, or treatment.

4. Orders and Order Acceptance

Submitting an order does not automatically guarantee acceptance.

We may refuse, limit, or cancel an order where reasonably necessary, including because of:

• Payment failure
• Suspected fraud
• Incorrect pricing
• Inventory errors
• Shipping restrictions
• Duplicate or unusual orders
• Misuse of promotional offers
• Incorrect customer information

If we cancel an order that has already been paid, an appropriate refund will be issued to the original payment method.

5. Pricing and Payment

All prices are displayed in the currency shown on our website or at checkout.

Prices, promotions, discounts, and product availability may change without prior notice.

The price confirmed at checkout generally applies to your order unless there is an obvious pricing, system, or technical error.

You agree to provide accurate and complete billing, payment, and contact information when placing an order.

6. Promotions and Discounts

Promotions, discount codes, bundle offers, limited-time offers, and other incentives may be subject to:

• Availability
• Time limits
• Quantity limits
• Minimum purchase requirements
• Product exclusions
• Customer eligibility requirements

Unless otherwise stated, promotional offers cannot be combined and have no cash value.

We reserve the right to cancel or modify a promotion where necessary because of errors, misuse, fraud, or operational reasons.

7. Shipping and Delivery

Shipping, tracking, delivery estimates, address requirements, customs, duties, lost parcels, and delivery issues are governed by our Shipping Policy.

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

International shipments may be affected by customs clearance, carrier operations, public holidays, weather, or other circumstances outside our direct control.

8. Returns, Refunds and Replacements

Returns, refunds, replacements, and eligibility requirements are governed by our Refund Policy.

Certain personal-use, hygiene-sensitive, or oral-use products may not be eligible for return once opened, used, worn, fitted, or tested, except where:

• The item is defective
• The item arrived damaged
• The wrong item was supplied
• Applicable consumer law requires otherwise

Please review our Refund Policy before purchasing.

9. Intellectual Property

Unless otherwise stated, the content of eeasystore.com, including:

• Branding
• Logos
• Product descriptions
• Written content
• Graphics
• Images
• Videos
• Website design
• Layout
• Promotional materials

is owned by, licensed to, or used with permission by Eeasy Store.

You may not reproduce, copy, distribute, sell, commercially exploit, or misuse our website content without appropriate permission, except where permitted by law.

10. Customer Reviews and User Content

If you submit a product review, image, comment, testimonial, feedback, or other content, you confirm that:

• The information is accurate to the best of your knowledge
• You have the right to submit the content
• The content does not violate another person’s rights
• The content is not fraudulent, misleading, unlawful, abusive, or malicious

We may moderate, decline, or remove user-submitted content where reasonably necessary.

11. Third-Party Services

Our website may rely on third-party services including:

• Shopify
• Payment processors
• Fulfilment providers
• Shipping carriers
• Analytics providers
• Advertising platforms
• Social media platforms
• Customer support or technology providers

We are not responsible for the independent practices, availability, or policies of third-party services.

Your use of a third-party service may also be subject to that provider’s own terms and policies.

12. Privacy

Your use of our website and submission of personal information are governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, share, and protect personal information.

13. Prohibited Uses

You must not use our website or services to:

• Violate applicable laws or regulations
• Infringe intellectual property rights
• Commit or facilitate fraud
• Submit deliberately false or misleading information
• Distribute malware or malicious code
• Attempt unauthorised access to systems or accounts
• Circumvent website security
• Scrape or exploit the website unlawfully
• Harass, threaten, abuse, or harm others
• Interfere with the proper operation of our website

We may restrict or terminate access where these Terms are violated.

14. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain errors or inaccuracies relating to:

• Product information
• Pricing
• Promotions
• Availability
• Shipping
• Delivery estimates
• Product descriptions

We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary and permitted by law.

15. Disclaimer

Our website and services are provided on an “as available” basis to the maximum extent permitted by applicable law.

We do not guarantee that website access will always be uninterrupted, error-free, or free from technical problems.

Nothing in these Terms excludes or limits any consumer right, statutory guarantee, warranty, or remedy that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Eeasy Store will not be responsible for indirect, incidental, special, or consequential losses arising from use of our website, services, or products where such liability may legally be limited.

Any limitation of liability applies only to the extent permitted by applicable law.

17. Indemnification

To the extent permitted by law, you agree to indemnify Eeasy Store against reasonable losses, claims, costs, or expenses resulting from:

• Your unlawful use of our website
• Your violation of these Terms
• Your infringement of another party’s rights

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

19. Governing Law

These Terms of Service are governed by the laws of Malaysia.

However, nothing in these Terms removes any mandatory consumer rights or protections that may apply to you under the laws of your country or jurisdiction.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, practices, or legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

21. Contact Us

For questions about these Terms of Service:

Eeasy Store
Email: support@eeasystore.com
Website: eeasystore.com